Tenancy Coordinator
About the Role
A growing UK residential property company is seeking a Tenancy Coordinator to support the management of tenancies across its national portfolio. The role focuses on maintaining occupancy levels, managing tenancy renewals and rent reviews, and ensuring a high standard of resident service throughout the tenancy lifecycle.
Key Responsibilities
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Monitor tenancy anniversaries and key milestones across the portfolio
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Manage tenancy continuation and renewal negotiations with residents
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Coordinate rent reviews, including issuing notices in line with statutory requirements
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Maintain accurate tenancy records and ensure internal systems are kept up to date
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Support resident retention through proactive communication and engagement
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Liaise with internal teams such as property management and finance to ensure smooth processes
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Handle tenant enquiries via phone and email, providing updates and guidance where needed
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Prepare tenancy documentation and assist with setting up rental payment arrangements
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Ensure compliance with relevant lettings legislation and internal procedures
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Support operational targets relating to occupancy, retention, and customer satisfaction
Skills & Experience
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Strong organisational and administrative skills with excellent attention to detail
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Excellent written and verbal communication skills and a customer-focused approach
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Ability to prioritise workloads and work effectively in a fast-paced environment
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Proficient in Microsoft Office and lettings/property management systems
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Collaborative team player with strong problem-solving skills