Customer Service Assistant (Part-time, 32 hours)
Are you a people-person who loves creating a great first impression? A premium, award-winning flex workspace provider in Central London is looking for a Client Experience Assistant to be the welcoming face across its West End and City locations.
The Role
- Work across multiple high-end workspaces, delivering a warm, professional welcome to clients, guests, and visitors.
- Own the front-of-house experience, ensuring reception, meeting rooms, and shared spaces are immaculate and ready for use.
- Support meetings and events with room set-up, catering coordination, and on-the-day assistance to keep everything running smoothly.
What You’ll Do Day to Day
- Anticipate client needs, handle queries, and resolve issues with confidence, care, and a solution-focused mindset.
- Liaise with internal teams and suppliers to ensure a seamless service, from tech support and office equipment to facilities and catering.
- Manage stock, supplies, and basic admin tasks such as raising purchase orders and promoting in-house services.
What We’re Looking For
- Confident, outgoing communicator with a polished, professional approach and genuine passion for service.
- Organised, adaptable team player who takes pride in their environment and enjoys solving problems on the spot.
- Previous experience in a customer-facing or hospitality role (e.g. hotel, reception, members’ club, flex workspace, or retail).
Hours, Location & Flexibility
- Part-time: 4 days / 32 hours per week, roaming across West End and City sites.
- Shifts: 8am–5pm, 8:30am–5:30pm or 9am–6pm, with occasional later coverage up to 9pm (rotas provided in advance).