Client Experience Assistant
Are you a people-person with a flair for delivering exceptional service? An award-winning property business is looking for a Client Experience Assistant (CEA) to be the face of their vibrant, professional site in Green Park, Reading.
As a CEA, you'll play a vital role in creating memorable experiences for clients, guests, and visitors alike. You'll be joining a team where the warm welcome, professionalism, and personality are key, and where every day is about making a positive impact.
The role:
- Delivering a warm, professional welcome to everyone entering the space
- Taking pride in maintaining high standards across front-of-house, meeting rooms, and shared areas
- Proactively anticipating client needs and going the extra mile to exceed expectations
- Supporting the coordination of meetings and events, including room set-up and catering
- Managing stock and supplies, raising purchase orders as needed
- Promoting and facilitating the use of in-house services
- Handling queries and resolving complaints with professionalism and care
- Liaising with internal teams and suppliers to ensure a seamless experience
- Being the go-to person for office equipment, tech queries, and service support
- Adhering to compliance and health & safety procedures
What We’re Looking For:
- A confident, outgoing individual with strong communication skills
- A team player with a proactive, can-do attitude
- Well-presented with a polished, professional approach and personal style
- Someone who takes ownership and pride in their work environment
- Organised, adaptable, and always ready to solve problems
- Previous experience in a customer-facing or hospitality role would be ideal