General Manager – Build to Rent
A leading Build to Rent operator is looking for an exceptional General Manager to lead a flagship development in Walthamstow. This is a full-time role, Monday to Friday, perfect for a facilities expert and world-class communicator who can deliver operational excellence, create an outstanding resident experience, and drive strong financial results.
Key Responsibilities
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Facilities Leadership: Be the go-to expert in building operations, compliance, and safety. Oversee planned and reactive maintenance, building inspections, and ensure the highest standards of fire, water, and health & safety compliance.
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Operations & Compliance: Run the building seamlessly day to day, ensuring it is always safe, compliant, and presented to the highest standards.
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Communication & Stakeholder Management: Build strong relationships at every level. With residents, your team, contractors, and senior stakeholders, communicating clearly and effectively in all situations.
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Resident Experience: Create a welcoming, vibrant community where residents feel valued. Organise events and deliver service that goes above and beyond.
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Commercial Performance: Develop strategies to maximise occupancy, rental income, and overall profitability while keeping costs under control.
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Team Leadership: Inspire, support, and develop a high-performing team, setting the standard for excellence in service and performance.
About You
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A proven facilities management professional with a track record of running complex buildings to the highest standards.
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A confident, adaptable, and persuasive communicator at all levels, from residents to investors.
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10+ years in hospitality, property, or Build to Rent, with at least 2 years in a leadership role.
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Strong experience in revenue management and customer service delivery.
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Mobilisation experience would be a significant advantage.
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Self-motivated, organised, and exceptional under pressure.
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Degree in Hospitality, Property, or related field desirable.
Benefits
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Private healthcare (with option to extend to family)
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Life assurance (4x annual salary after 12 months)
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23 days holiday plus bank holidays
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Enhanced family-friendly policies
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Critical illness cover (after 12 months)
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Season ticket loans
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Eye test allowance
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Access to Benefit Hub: discounts, wellness support, and lifestyle perks