Centre Manager - Soho - London (West & West End)

Ref: 4150 Date Posted: Wednesday 31 Jan 2024

Centre Manager - Soho

Join this vibrant and rapidly expanding team as a Centre Manager! As the face of this site, this role is not just about managing a space; it's about infusing life and character into everyday work experiences for the guests. You'll play a crucial role in service delivery and site performance, collaborating closely with the General Manager and Operations Manager.

Key Responsibilities:

  • Ensure occupier satisfaction and smooth on-boarding experiences.
  • Foster day-to-day supplier relationships.
  • Assist in sales performance and contribute to maintaining a safe and compliant workspace.


  • At least 2 years of operational experience in flexible workspaces, multi-let business spaces, or broader hospitality.
  • Highly personable and friendly, with an ability to identify opportunities to enhance services and occupier satisfaction.

Skills (People & Technical):

  • Be the Centre Champion, advocating for occupiers at every step.
  • Build friendly and trusting relationships with occupiers.
  • Create a warm welcome and memorable front-of-house experience.
  • Own and enhance the welcome experience and front-of-house areas.
  • Regularly review building amenities and engage with occupiers to identify changing needs.
  • Self-motivated, diligent, enthusiastic, and approachable.
  • Efficiently run front-of-house operations.

Values & Behaviour:

  • Exhibit our Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable.
  • Show initiative, be proactive, and meet deadlines.
  • Embrace change, including technology.
  • Engage with the big picture.
  • Deliver great service, working in partnership with internal and external stakeholders.
  • Achieve results and prioritize work effectively.
  • Provide innovative solutions and problem-solving.
  • Foster personal and team development.

Additional Responsibilities:

  • Implement an events schedule, including local leaders, networking, drinks, and morning meditation.
  • Understand building specifications, space availability, and pricing for occasional tours.
  • Provide input in reviewing processes and supporting systems.
  • Monitor statutory and internal compliance, meeting company policies, RICS and ISO standards, and statutory timelines.

Join us in creating a vibrant and welcoming workspace! If you embody our values and have the skills to make our Centre a thriving hub for occupiers, we want to hear from you. Apply now!