City Manager – Client Experience & Operations
We're looking for a driven, inspiring, people-focused leader to manage and mentor a group of Centre Managers across multiple locations in central London, ensuring high performance, top-tier client satisfaction, team development and strong commercial outcomes.
You’ll be the force behind operational excellence – balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.
The Role:
- Lead and support centre teams to achieve performance goals
- Coach, develop and motivate a team of Centre Managers across central London
- Ensure staffing, training, and operational coverage across buildings
- Drive retention, renewals, and new sales alongside commercial functions
- Maintain exceptional customer experience throughout all centres
- Oversee client transitions and ensure seamless move-ins/move-outs
- Identify new revenue opportunities and strengthen our market position
- Audit operations and support continuous improvement
- Create a high-performance culture and real pride in the work being delivered
Qualifications & Experience Required:
Essential:
- Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
- Proven ability to manage, coach, and develop teams to achieve business goals
- Strong relationship-building and stakeholder management skills
- Highly organised, adaptable, and comfortable with shifting priorities
- Commercially aware with the confidence to challenge the status quo
Desirable:
- Experience in the serviced office or flexible workspace sector
- Working knowledge of Salesforce
- Proven ability to self-generate leads and build a strong sales pipeline
- Background in facilities and operations management
- Recognised qualifications in leadership, operations, or sales
- A driven and ambitious mindset with a passion for success