Join a leading purpose-built student accommodation provider at our Bournemouth site. You’ll be the first point of contact for our residents, keeping things running smoothly and making their home away from home feel welcoming.

What you’ll be doing

• Welcoming residents and visitors at reception
• Handling queries in person, by phone and by email
• Helping students with directions, building access and deliveries
• Logging and following up on maintenance requests
• Supporting move-in and move-out days (our busiest and most fun times!)
• Helping with resident events and keeping communal areas looking great
• Keeping accurate records and supporting the wider site team

What we’re looking for

• Previous customer service experience (hospitality, retail or similar is great)
• A warm, professional and can-do attitude
• Confident communication, face to face and in writing
• Good organisation and the ability to stay calm when it’s busy
• Comfortable with IT systems and learning new ones quickly
• Flexibility to work occasional evenings, weekends or peak periods

We are seeking a dedicated Property Administrator to join a growing property lettings business in central London.

In this role, you will be responsible for helping to manage customer queries over the phone and on email, maintaining accurate records, and providing exceptional support to tenants and vendors.

The ideal candidate will bring some experience within the property sector, strong organisational skills, good administrative expertise, and confident in talking to customers on the telephone to listen to any queries they may have.

This position offers an excellent opportunity to contribute to efficient property management processes while fostering positive relationships within the community and with all customers.

Responsibilities

• Help the teams in managing tenant communications via phone and email with professionalism and courtesy at all times
• Maintain comprehensive property records and tracking of conversations on the database
• Coordinate maintenance requests, service schedules, and vendor appointments efficiently
• Handle data entry tasks related to rent collection, lease agreements, and billing accurately and promptly
• Assist with lease renewals, upselling additional services or amenities where appropriate
• Support administrative functions such as filing, document preparation, and report generation
• Ensure compliance with company policies and legal requirements across all property activities
• Provide exceptional phone etiquette to address tenant inquiries and resolve issues effectively
• Collaborate with team members to streamline operational workflows and improve service delivery

Requirements

• Proven experience in office administration or property management support roles
• Familiarity with updating customer records on a CRM system or other property management software platforms
• Strong data entry skills with high accuracy and attention to detail
• Previous administrative experience in a fast-paced environment
• Excellent phone etiquette and strong communication skills
• Ability to multi-task efficiently while maintaining professionalism

This is a great opportunity to join a fast-growing property development business to support their marketing activities and be part of a marketing team in Reading.

You'll support every part of the marketing function, from new development launches to resident events. You'll work closely with the marketing team, Lettings teams and external suppliers.

The role:

• Manage property listings on Rightmove, Zoopla and OnTheMarket so they're accurate and compliant
• Update website content, including availability, photos, floorplans and local area pages
• Raise purchase orders, reconcile invoices and keep budget trackers up to date
• Look after the marketing inbox, the CRM and the image and video libraries
• Help run campaigns, launch events and resident community activities
• Research competitors, local schools, transport links and amenities, and help with campaign reporting

Skills & Experience Required:

• A degree in Marketing or equivalent would be ideal
• Experience of the property sector and property websites would be a huge advantage
• Highly organised, with excellent attention to detail
• A confident communicator in writing and in person
• Comfortable with Microsoft Office, data and digital platforms
• Proactive, able to solve problems and happy juggling several priorities at a fast pace
• Interested in marketing, customer experience and property