This is a great opportunity to join a growing property business, looking for a hands-on Customer Contact Team Manager to lead their enquiries function across a national rental portfolio.

You’ll take ownership of a team handling all inbound and outbound rental enquiries, driving performance from first contact through to booked viewings. This is a fast-paced, sales-led environment where you’ll coach, motivate and develop your team, while staying close to the detail—monitoring live data, managing KPIs, and stepping in when needed to maintain service levels.

The role suits someone who thrives on performance, understands how to convert demand into viewings, and can build a high-energy, accountable team culture. You’ll also play a key role in improving processes, leveraging data, and shaping how technology and AI enhance the customer journey.

If you’ve led contact centre or telesales teams, enjoy driving results, and want to be part of a growing business, then please get in touch.

The role:

• Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
• Oversee the full enquiry journey from initial contact through to booking viewings
• Monitor real-time performance against KPIs, including response times, volumes, and conversion rates
• Coach, train, and develop the team to improve call quality, qualification, and conversion
• Step in to handle enquiries during peak periods or where additional support is needed
• Drive a high-performance, sales-focused team culture with clear accountability
• Conduct regular 1-1s, performance reviews, and ongoing development plans
• Own enquiry-to-viewing conversion and booking targets across all channels
• Collaborate with Lettings Consultants to maximise viewing-to-application conversion
• Analyse data and trends to identify performance improvements and optimise processes
• Implement improvements to systems, workflows, and customer experience
• Act as a key driver in adopting AI and technology within enquiry handling and resident interaction

A small, family-run PBSA business is looking for a warm, professional and highly organised Assistant Accommodation Manager to help lead the day-to-day resident experience at their 70-bed student accommodation site in Birmingham. This is a hands-on role where you’ll be the friendly face of the building, supporting residents, visitors and prospective tenants while helping to create a welcoming and well-presented community.

The role:

You’ll be the main point of contact on site, welcoming visitors, carrying out tours, responding to enquiries and supporting general administration. You’ll also help build positive resident relationships, always put student wellbeing first, support occupancy activity and assist with social events and site promotion.

Skills & Experience Required:

You’ll bring strong customer service and communication skills, a proactive approach and the ability to stay organised while managing multiple priorities. Previous experience in PBSA, student accommodation, hospitality, reception or a community-facing role would be an advantage, but the right attitude and professionalism are just as important.

What’s on offer:

• Monday to Friday working, with occasional weekend work where required.
• 40 hours per week.
• 28 days holiday plus Bank Holidays.
• The chance to join a friendly, family-run business and make a real impact on site.

This is an exciting opportunity for someone who enjoys working with people and wants to play a key role in delivering an excellent student living experience.

We’re looking for a confident, organised and customer-focused Client Services Advisor to join a growing team supporting clients who rely on technology and service excellence to deliver better outcomes. This is a brilliant opportunity for someone who enjoys solving problems, building strong relationships and making a real difference every day.

The role

As Client Services Advisor, you’ll be the first point of contact for clients, handling calls and emails, resolving queries, and providing first-line technical and customer support. You’ll also produce clear summary reports from chart data, support service administration, and work closely with internal teams and external professionals to ensure smooth, high-quality service delivery.

What you’ll do:

• Handle client enquiries promptly and professionally by phone and email.
• Provide first-line support and troubleshooting. (training is provided)
• Produce accurate chart summary reports and share findings with clients.
• Keep service records, referrals and administration up to date.
• Liaise with social workers, occupational therapists, care providers and families where needed.
• Spot opportunities to support wider business growth and pass these on to the sales team.
• Arrange parts dispatch and follow up outstanding enquiries.

What we’re looking for:

• Excellent verbal and written communication skills.
• A cheerful, confident and professional telephone manner.
• Strong organisation, attention to detail and the ability to multitask.
• Good IT skills and confidence working with data.
• A proactive team player with a can-do attitude.
• Experience in customer service, administration, operational support, sales support or a technical role is welcome.
• A full driving licence and access to a vehicle, with willingness to travel when required.

We are seeking a confident, customer-focused Building Manager to join a beautiful new co-living development in central London.

The role

• Act as the main point of contact for residents, delivering an excellent customer experience.

• Oversee lettings, voids, repairs, and day-to-day building operations.

• Manage contractors, onsite staff, and compliance requirements.

• Ensure the building is well maintained, safe, and presented to a high standard.

• Support community building and resident engagement.

What we’re looking for

• Experience in customer service, hospitality, PRS, or property management.

• Strong communication and relationship-building skills.

• Excellent organisation and attention to detail.

• Confidence using digital systems and working across multiple priorities.

• A proactive, hands-on approach with a commitment to high standards.

What’s on offer

• The opportunity to join a high-quality new development in central London.

• A varied role with real ownership and responsibility.

• The chance to help shape a strong resident community.

We’re looking for a motivated and energetic Sales Executive to join a well-established and successful cleaning company in London. This is a fantastic opportunity for someone who enjoys prospecting, speaking to businesses and generating high-quality leads that convert into real sales opportunities.

This role is focused on outbound calling, gathering information about potential new clients, identifying opportunities and booking qualified appointments for the sales team or area managers to follow up on. You’ll need to be confident on the phone, commercially minded and driven by targets.

What you’ll be doing

• Calling prospective businesses to generate leads and uncover opportunities.
• Qualifying prospects and booking high-quality appointments.
• Building strong initial relationships with potential clients.
• Supporting the sales team by feeding through accurate information.
• Working towards activity and conversion targets.

About you

• Confident, resilient and happy spending most of the day on the phone.
• Self-motivated with a positive, can-do attitude.
• Driven by targets and keen to succeed.
• Strong communicator with great listening skills.
• Able to spot opportunities and keep momentum in a busy environment.

This is a great role for someone who enjoys hunting for business, thrives on conversation and wants to be part of a growing, successful team.

Salary + commission.

We are currently seeking an experienced, hands-on Cleaning Area Manager to oversee a portfolio of premium client accounts across London. This is an excellent opportunity for a smart, client-facing professional who takes pride in delivering exceptional service standards and thrives in a fast-paced, operational environment.

In this role, you will be visible on site, representing the business professionally and building strong relationships with clients, contractors and cleaning teams. You will be responsible for ensuring high-quality service delivery across a range of cleaning contracts, while also managing, recruiting and supporting teams to meet required standards consistently.

The role
As Cleaning Area Manager, you will oversee the effective delivery of cleaning services across your portfolio, including:

• General commercial cleaning.

• Window cleaning.

• Hard floor treatments.

• Carpet cleaning.

• Specialist deep cleans.

You will be responsible for maintaining strong client relationships, carrying out regular site visits, monitoring service standards and ensuring all paperwork, compliance and reporting are completed accurately and on time. You will also play a key role in supporting and developing cleaning teams, helping to recruit, train and motivate staff to deliver excellent results.

About you

• Proven experience in a cleaning, facilities or area management role.

• Strong client-facing skills with a professional, well-presented manner.

• Confident managing a portfolio of accounts across multiple sites.

• Highly organised, detail-focused and comfortable handling paperwork and reporting.

• Tech savvy and confident using systems, devices and Microsoft Office.

• Experience recruiting, managing and supporting cleaning teams.

• A proactive problem-solver who can balance operational demands with excellent customer service.

This is a fantastic opportunity for someone who enjoys being out and about, building trusted client relationships and taking ownership of service delivery across a high-quality portfolio.

We are seeking an organised, proactive and people-focused Office Manager to join a fast-growing BTR property business in Central London. This is a varied and hands-on role where you will help create a positive workplace experience, keep operations running smoothly, and play a key part in shaping company culture.

As Office Manager, you will coordinate internal events, team-building activities, company conferences and off-sites, while also supporting the People team with employee engagement, onboarding and culture initiatives. You will be the first point of contact for visitors and colleagues, ensuring the office is welcoming, professional and well organised at all times.

Key responsibilities

• Plan and coordinate internal events, company conferences, off-sites and team-building activities.
• Manage event logistics, suppliers, venues, schedules and budgets.
• Support employee engagement, internal communications and company-wide celebrations.
• Assist with onboarding and day-to-day HR queries.
• Oversee office operations, supplies, equipment, post and deliveries.
• Maintain a clean, organised and inclusive office environment.
• Support health and safety processes across office locations.
• Work closely with the People and Culture team to strengthen company values and culture.

About you

• Previous experience in Office Management, Events Coordination, Workplace Experience or a similar role.
• Confident planning and delivering internal events, team socials, off-sites, conferences or company-wide gatherings.
• Strong organisational and time management skills, with excellent attention to detail.
• Able to manage multiple priorities, suppliers and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with a warm and professional approach.
• Comfortable using MS Office and working with systems to keep everything running smoothly.
• Experience supporting employee engagement, culture initiatives or HR processes would be highly desirable.

This is a great opportunity for someone who enjoys creating a brilliant workplace, bringing people together and making a real impact in a growing business.

We are looking for an experienced and people-focused General Manager to lead a PBSA residence in Brighton. This is a fantastic opportunity for someone who can combine operational excellence with a genuine commitment to resident wellbeing, team development, and inclusive community building.

30 hours a week.

Key responsibilities

• Oversee the day-to-day running of the residence.
• Lead occupancy, bookings, viewings, and rent collection performance.
• Maintain high standards of safety, compliance, and building presentation.
• Build positive relationships with students, universities, local partners, and suppliers.
• Support a positive, collaborative team culture.
• Identify improvements and contribute to wider business initiatives.

About you

• Proven leadership experience in PBSA, residential, or hospitality.
• Strong commercial awareness and confidence with financial reporting.
• Excellent communication and relationship-building skills.
• Highly organised, calm under pressure, and comfortable juggling priorities.
• Tech-savvy, proactive, and committed to delivering a great experience for residents.

What’s on offer

• Supportive training and mentorship.
• Real career progression opportunities.
• A purposeful role where you can make a meaningful difference.

This is a part-time (30 hours a week), permanent role based in Brighton, with some weekend working required.

We’re looking for an ambitious Business Development Manager to win new business, build strong client relationships, and help drive growth across Kent, Essex and London. This is a great opportunity for a proven sales professional who thrives on prospecting, closing deals, and managing the full sales cycle.

The role

You’ll spend time generating your own opportunities, booking qualified appointments, and converting leads into new contracts. You’ll also attend site visits, carry out surveys, handle objections, negotiate pricing, and work closely with operations to ensure smooth handovers.

What we’re looking for

• Proven experience selling services, ideally within cleaning or a similar FM environment.
• A strong track record of winning new business through proactive prospecting and lead generation.
• Confidence in managing high-value sales conversations and closing contracts.
• Excellent communication skills, self-motivation, and a full UK driving licence.

What’s on offer

• Basic salary plus commission, with OTE £75K+.
• Remote working with just two days per month in the Reading office.
• Company vehicle or mileage allowance, plus laptop, iPad and mobile phone.
• Up to 27 days’ annual leave, pension, training, and career progression.

An exciting opportunity for a people-focused Senior HR People Manager to shape and elevate talent, performance, and culture within a growing Build-to-Rent platform.

Reporting directly to the CEO, you will sit at the heart of the business—driving people development, strengthening leadership capability, and embedding a high-performance, values-led culture. This is a hands-on role where you will lead performance and talent initiatives, coach managers, and ensure the organisation is set up to attract, develop, and retain top talent.

You will take ownership of talent mapping, succession planning, and performance frameworks, while acting as a trusted advisor to senior stakeholders. Alongside this, you will oversee core HR operations, ensuring compliance and consistency across employee relations, recruitment, and people processes.

Key focus areas include:

• Driving performance, engagement, and capability development across the business
• Leading talent mapping, succession planning, and development initiatives
• Enhancing onboarding and employee experience to support long-term retention
• Partnering with leadership to build a strong, inclusive, and high-performing culture
• Using HR data and insight to inform strategic people decisions

We are looking for a commercially minded HR leader with:

• Proven experience in a Senior HR role within the UK
• Strong expertise in performance management, talent development, and culture building
• The ability to influence and coach senior stakeholders
• A proactive, pragmatic approach with strong organisational skills
• Solid grounding in UK employment law and HR best practice
• Any experience within the property sector would be an advantage

Based in Reading with occasional London travel, this 12-month FTC offers the chance to make a meaningful impact on people, performance, and culture in a scaling business.

We are seeking a pro-active, confident and customer-focused Resident Services Coordinator / Property Administrator to join our growing property team in Reading.

This role is helping to cover busy periods when there are lots of messages and queries from residents on Saturdays, Sundays and Mondays.

This could be an ideal role for someone with strong communication skills and a passion for delivering outstanding customer service and resident experiences, within a fast-paced property environment.

You will act as the first point of contact for residents, managing enquiries, resolving issues, and supporting the wider property management team to ensure seamless operations and high levels of satisfaction.

Key Responsibilities:

• Manage inbound and outbound resident communications across phone, email, and online portals
• Triaging and prioritising resident requests to ensure timely resolution
• Conduct proactive follow-ups and service satisfaction calls
• Coordinate virtual move-ins and support residents with access systems
• Handle tenancy changes including renewals, transfers, and terminations
• Book inspections and manage access requests
• Maintain accurate records within the CRM system
• Escalate complex issues appropriately and support problem resolution
• Provide administrative support to the property management team

About You:

• Previous experience in customer service, ideally within property, estate agency, PBSA, or BTR
• Strong communication and problem-solving skills
• Highly organised with excellent attention to detail
• Comfortable working remotely and managing workload independently
• Confident using CRM systems and digital platforms to keep accurate records

We’re looking for a detail-driven and proactive Credit Controller to join a growing property team, playing a key role in the financial performance of a diverse portfolio. This is a varied and hands-on position where you’ll take ownership of rent arrears, aged debt, and supplier account processes, while working closely with property and finance teams to ensure accuracy, compliance, and strong financial control.

The role:

• Manage rent arrears processes, including daily review of cases, tenant communication, and escalation where required.
• Lead aged debt recovery, working through internal processes and liaising with external agencies when needed.
• Review and approve utility costs for void units, ensuring accuracy against tenancy data and meter readings.
• Monitor and validate estate charges, checking costs against agreed budgets.
• Oversee supplier credit control, reconciling statements, chasing invoices, and coordinating payments with finance.
• Review supplier invoices against quoted works, challenging discrepancies and ensuring proper authorisation.
• Raise and validate purchase orders, ensuring correct allocation and compliance with internal processes.
• Support financial reporting on arrears and aged debt, including ad-hoc analysis as required.
• Work closely with property management and finance teams to maintain accurate and compliant financial operations.
• Provide day-to-day support to the Property Accounts Manager and wider team.

We’re looking for a proactive and highly organised Property Maintenance Manager to join our growing team, taking ownership of maintenance operations across a portfolio of single-family homes.

This is a fast-paced, hands-on role where you’ll be central to delivering a seamless resident experience—coordinating repairs, managing voids, and ensuring every property is presented to a consistently high standard. Working closely with internal teams and external contractors, you’ll play a key part in driving operational efficiency and service excellence.

Key Responsibilities:

• Oversee reactive and planned maintenance across your portfolio, ensuring works are completed on time and to a high standard

• Coordinate contractors and field operatives, maintaining strong relationships and performance levels

• Manage maintenance requests end-to-end, ensuring timely resolution and clear communication

• Lead unit turn and void processes, minimising downtime and maximising occupancy

• Carry out and follow up on inspections, ensuring properties are move-in ready

• Work closely with Tenancy, Lettings, and Finance teams to ensure smooth handovers and accurate cost tracking

• Monitor contractor performance, addressing issues and supporting procurement where required

• Maintain accurate records and contribute to reporting on maintenance activity, costs, and performance trends

• Use data insights to identify improvements and support continuous enhancement of services

About You:

• Experience in residential property management, ideally with a maintenance focus

• Exposure to Build to Rent or single-family housing is advantageous

• Strong organisational skills with the ability to manage multiple priorities

• Confident communicator with a customer-first approach

• Detail-oriented, proactive, and solutions-driven

• Comfortable working with data and using it to inform decisions

• Able to work independently while contributing to a collaborative team environment

• Motivated, ambitious, and keen to grow within a scaling business

• ARLA qualification (or working towards) is beneficial but not essential