This is a great opportunity to join a growing property business, looking for a hands-on Customer Contact Team Manager to lead their enquiries function across a national rental portfolio.

You’ll take ownership of a team handling all inbound and outbound rental enquiries, driving performance from first contact through to booked viewings. This is a fast-paced, sales-led environment where you’ll coach, motivate and develop your team, while staying close to the detail—monitoring live data, managing KPIs, and stepping in when needed to maintain service levels.

The role suits someone who thrives on performance, understands how to convert demand into viewings, and can build a high-energy, accountable team culture. You’ll also play a key role in improving processes, leveraging data, and shaping how technology and AI enhance the customer journey.

If you’ve led contact centre or telesales teams, enjoy driving results, and want to be part of a growing business, then please get in touch.

The role:

• Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
• Oversee the full enquiry journey from initial contact through to booking viewings
• Monitor real-time performance against KPIs, including response times, volumes, and conversion rates
• Coach, train, and develop the team to improve call quality, qualification, and conversion
• Step in to handle enquiries during peak periods or where additional support is needed
• Drive a high-performance, sales-focused team culture with clear accountability
• Conduct regular 1-1s, performance reviews, and ongoing development plans
• Own enquiry-to-viewing conversion and booking targets across all channels
• Collaborate with Lettings Consultants to maximise viewing-to-application conversion
• Analyse data and trends to identify performance improvements and optimise processes
• Implement improvements to systems, workflows, and customer experience
• Act as a key driver in adopting AI and technology within enquiry handling and resident interaction

We’re looking for a detail-driven and proactive Credit Controller to join a growing property team, playing a key role in the financial performance of a diverse portfolio. This is a varied and hands-on position where you’ll take ownership of rent arrears, aged debt, and supplier account processes, while working closely with property and finance teams to ensure accuracy, compliance, and strong financial control.

The role:

• Manage rent arrears processes, including daily review of cases, tenant communication, and escalation where required.
• Lead aged debt recovery, working through internal processes and liaising with external agencies when needed.
• Review and approve utility costs for void units, ensuring accuracy against tenancy data and meter readings.
• Monitor and validate estate charges, checking costs against agreed budgets.
• Oversee supplier credit control, reconciling statements, chasing invoices, and coordinating payments with finance.
• Review supplier invoices against quoted works, challenging discrepancies and ensuring proper authorisation.
• Raise and validate purchase orders, ensuring correct allocation and compliance with internal processes.
• Support financial reporting on arrears and aged debt, including ad-hoc analysis as required.
• Work closely with property management and finance teams to maintain accurate and compliant financial operations.
• Provide day-to-day support to the Property Accounts Manager and wider team.

We’re looking for a proactive and highly organised Property Maintenance Manager to join our growing team, taking ownership of maintenance operations across a portfolio of single-family homes.

This is a fast-paced, hands-on role where you’ll be central to delivering a seamless resident experience—coordinating repairs, managing voids, and ensuring every property is presented to a consistently high standard. Working closely with internal teams and external contractors, you’ll play a key part in driving operational efficiency and service excellence.

Key Responsibilities:

• Oversee reactive and planned maintenance across your portfolio, ensuring works are completed on time and to a high standard

• Coordinate contractors and field operatives, maintaining strong relationships and performance levels

• Manage maintenance requests end-to-end, ensuring timely resolution and clear communication

• Lead unit turn and void processes, minimising downtime and maximising occupancy

• Carry out and follow up on inspections, ensuring properties are move-in ready

• Work closely with Tenancy, Lettings, and Finance teams to ensure smooth handovers and accurate cost tracking

• Monitor contractor performance, addressing issues and supporting procurement where required

• Maintain accurate records and contribute to reporting on maintenance activity, costs, and performance trends

• Use data insights to identify improvements and support continuous enhancement of services

About You:

• Experience in residential property management, ideally with a maintenance focus

• Exposure to Build to Rent or single-family housing is advantageous

• Strong organisational skills with the ability to manage multiple priorities

• Confident communicator with a customer-first approach

• Detail-oriented, proactive, and solutions-driven

• Comfortable working with data and using it to inform decisions

• Able to work independently while contributing to a collaborative team environment

• Motivated, ambitious, and keen to grow within a scaling business

• ARLA qualification (or working towards) is beneficial but not essential

The role:

This role is about spotting opportunities, shaping proposals and building relationships that drive growth. You’ll be working across PBSA, co-living and the wider living market, assessing new schemes, supporting commercial appraisals and helping to deliver winning pitches. You’ll also work closely with internal teams to make sure every submission is commercially sound, well-presented and backed by data.

Key responsibilities:

• Identify and assess new opportunities across PBSA, co-living and the wider living sector.
• Build income and expenditure forecasts for potential schemes.
• Develop relationships with developers, investors and asset managers.
• Support tenders, bids, pitches and client presentations.
• Use data, AI tools and BI platforms to strengthen proposals and decision-making.
• Collaborate with internal teams to produce high-quality commercial submissions.

What we’re looking for:

• A proven track record as a BMD in either PBSA, BTR, co-living, SFH or living real estate.
• Strong communication and relationship-building skills.
• A commercially minded, proactive approach.
• Confidence with data, financial appraisals and forecasting.
• Excited about the opportunity to grow with this business as it scales.

We are looking for an experienced Property Manager / Accommodation Manager to lead the day-to-day operations of a high-quality student residence in Bristol, ensuring an exceptional living experience and strong commercial performance. You will take full ownership of the property’s operations, from compliance and maintenance through to sales, marketing and resident engagement.

The role:

• Oversee all daily site operations, ensuring compliance with policies, health and safety regulations and industry standards, while maintaining a high standard of presentation and maintenance.
• Maximise occupancy and revenue by managing the end-to-end sales process, conducting engaging viewings, building strong relationships with university partners and implementing local marketing initiatives.
• Lead on budgeting and cost control, managing rent collection, arrears and P&L performance, while identifying opportunities for additional revenue such as summer lettings.
• Build and nurture a positive student community, act as the main point of contact for residents, and drive high levels of satisfaction through proactive issue resolution and regular events.
• Recruit, develop and retain a motivated on-site team, setting clear expectations, supporting performance and championing a culture of high standards and accountability.

About you:

• Proven experience in property or hospitality management, ideally within student accommodation or residential property.
• Strong leadership skills with a track record of managing and motivating on-site teams.
• Commercially astute, confident managing budgets, financial performance and compliance.
• Customer-focused, with excellent communication skills and a student-first mindset.
• Comfortable working flexibly, including participating in an on-call rota where required.

If you are passionate about student living, commercially focused and ready to take full responsibility for the performance of a flagship Bristol property, we would love to hear from you.

We’re looking for a proactive, customer-focused Building Manager to join a thriving BTR community and play a key role in delivering an exceptional resident experience.

This is a brilliant opportunity for someone who enjoys variety, takes pride in high standards, and thrives in a fast-paced environment where no two days are the same.

This is a 6 month fixed term contract.

The Role

As Building Manager, you’ll be the dedicated point of contact for residents within your portfolio, helping to create a safe, well-run, welcoming community.

You’ll oversee day-to-day operations across customer service, lettings, property management, compliance, contractor coordination, and onsite team support, ensuring the building runs smoothly and residents receive an excellent service.

What You’ll Be Doing

• Building strong relationships with residents, applicants, contractors, and internal teams.
• Managing viewings, lettings, renewals, move-ins, and move-outs.
• Coordinating repairs, defects, inspections, and contractor performance.
• Supporting onsite staff, including rotas, handovers, training, and performance reviews.
• Helping maintain compliance across key health and safety requirements.
• Monitoring budgets, invoices, voids, and deposit deductions.
• Keeping systems and records accurate, organised, and up to date.
• Supporting resident engagement and community-building activity where needed.

About You

• Experience in a customer-focused environment, ideally within PRS, property, hospitality, or a similar service-led setting.
• Strong communication skills and a calm, solutions-focused approach.
• Confidence using systems and digital tools, including Microsoft Excel and other property platforms.
• Excellent attention to detail and the ability to manage multiple priorities.
• A genuine commitment to customer care, teamwork, and doing things well.

We’re looking for a proactive and people-focused Talent Acquisition Partner to lead end-to-end recruitment and help shape the future of this growing property business.

Working closely with the Head of People & Culture, you’ll design and deliver effective hiring strategies, manage all recruitment through the ATS platform, and build trusted relationships with both internal stakeholders and external partners. This role is ideal for someone who loves owning the full recruitment lifecycle — from crafting compelling job descriptions to delivering an exceptional candidate experience.

You’ll streamline processes, build our talent pools, and help strengthen our employer brand, ensuring every hire supports our long-term success.

What you’ll bring:

• Proven in-house recruitment or talent acquisition experience.
• Hands-on expertise with using a recruitment portal and ATS system.
• Strong understanding of competency-based interviewing.
• Excellent communication and stakeholder management skills.
• Organised, self-motivated, and comfortable managing multiple roles with autonomy.
• A genuine commitment to inclusivity, fairness, and continuous improvement.

This role is based in central London 3 days a week, either 3 full days or it can be 2 full days and 2 half days.

We're looking for an super-organised, commercially minded Executive Assistant / Business Manager to partner closely with a Managing Director, keeping projects, priorities, and people moving in the right direction.

In this role, you’ll be the MD’s right hand and Business Manager, including managing their diary, meetings, and communications while helping drive business performance. You’ll track KPIs, follow up on actions, and make sure nothing slips through the cracks. Whether it’s preparing proposals, coordinating newsletters and supporting marketing, posting company news on LinkedIn, or handling pricing and quotations — you’ll play a central role in keeping operations running smoothly and efficiently.

What you'll do:

• Provide proactive, high-level admin support across all business areas.
• Keep meetings productive — track actions, follow up, and deliver results.
• Own the MD’s schedule, inbox, and workflow management.
• Support commercial activities — pricing, proposals, and compliance checks.
• Liaise with and support marketing to coordinate updates and LinkedIn posts.
• Occasionally attend events, building rapport with clients and partners.

About you:

• Exceptionally organised and detail-driven.
• Strong communicator — written and verbal.
• Commercially sharp, confident with numbers, quotations, and business priorities.
• Experienced in EA, business admin, or project coordination roles.
• Tech-savvy, with strong Excel and CRM skills.
• Bonus if you’ve got bid writing or audit experience.
   

We create well-designed homes in desirable neighbourhoods and place residents at the heart of everything we do. With strong backing and a commitment to excellence, we’re proud to be shaping the future of single-family housing in the UK.

As Tenancy Manager, you’ll play a key role in managing tenancies across a national portfolio, helping to minimise void periods and maximise rental income while delivering an outstanding customer experience. You’ll be responsible for overseeing tenancy lifecycles, leading rent review processes, and building strong relationships with residents to support long-term retention.

Key Responsibilities

• Monitor tenancy anniversaries and key portfolio milestones
• Manage tenancy renewals and negotiate rent reviews with residents
• Issue rent review notices in line with current legislation
• Maintain accurate and up-to-date tenancy records and systems
• Work closely with internal teams (e.g. Property Management & Finance) to ensure smooth processes
• Support residents throughout their journey, handling enquiries and providing timely updates
• Draft tenancy documentation and assist with rental payment setup (e.g. Direct Debits)
• Deliver against key performance indicators including occupancy, retention, and customer satisfaction
• Ensure full compliance with UK lettings legislation and internal processes
• Provide regular reporting to senior leadership

What We’re Looking For

• Proven experience in residential lettings, tenancy management, or renewals (essential)
• Strong understanding of UK lettings legislation and compliance requirements
• Knowledge of the Build-to-Rent (BTR) or Private Rented Sector (PRS) is advantageous
• Excellent communication and customer service skills
• Highly organised with strong attention to detail
• Ability to manage a busy workload, prioritise effectively, and meet deadlines
• A collaborative team player with a proactive and positive approach
• Confident using MS Office and property/lettings systems
• A problem-solver who can think on their feet and deliver solutions

If you’re passionate about property, thrive in a fast-paced environment, and want to be part of a business that’s redefining renting, we’d love to hear from you.