Regional Operations Manager-Southern England
About the role
You’ll oversee operations across a regional network of supported accommodation and outreach services. Managing Service Managers and up to 100 staff, you’ll ensure high standards of delivery, compliance, and financial control while also being strategic and support the overall quality of services and operational excellence/Process efficiency. You’ll report to the Head of Operations and manage an annual budget of around £6m.
You’ll lead people, monitor performance, develop new service opportunities, and ensure your teams deliver consistently high-quality support. You’ll also contribute to long-term strategic planning and identify opportunities to grow and improve regional services in an operationally efficient way.
Key responsibilities
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Lead and support Service Managers across multiple sites.
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Oversee service budgets, reporting, and compliance with quality frameworks.
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Monitor and improve performance using KPIs and audits.
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Develop and implement service improvement plans.
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Build relationships with partners, local authorities, and external stakeholders.
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Support staff wellbeing, retention, and professional development.
Essential experience and skills
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Experience managing services across multiple locations.
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Strong leadership and team management skills.
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Proven ability to manage and report on budgets of several million pounds.
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Excellent communication and stakeholder engagement skills.
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Strong analytical and problem-solving ability.
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Confident user of Microsoft Office and management systems.
Desirable
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Experience of running/supporting services for vulnerable people or with humanitarian or social impact initiatives
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Project management qualification (e.g. PRINCE2).
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Full UK driving licence (Travel across region required)