IT Support Technician - Bristol

Ref: 4075 Date Posted: Monday 13 Nov 2023

IT Support Technician required to work for a wonderful business in the education sector, covering locations and sites that they own across the South West, so there will be quite a bit of travel with this role.

This role is working for the IT Support Manager to provide friendly, pro-active, professional technical support to sites across the South West.

The role:

  • Maintain in-house computer systems, wireless infrastructure, switches, routers, desktops and laptops.
  • Install, maintain, repair and upgrade hardware.
  • Troubleshooting and problem solving in a timely manner.
  • Perform system updates to help systems work at their best.
  • iPad support.
  • Software management and updates e.g. Microsoft packages.
  • Remote and onsite support to ensure that all systems are working as they should.

Skills & Experience:

  • A proven track record in a Technical Support role would be a huge advantage.
  • Experience of working with servers such as Active Directory, Group Policy, DNS and DHCP.
  • Expert knowledge of Microsoft packages.
  • Good communication skills, providing updates on any work that is planned or being carried out.
  • Confident in installing and configuring new equipment quickly and efficiently.
  • Aptitude for problem solving.
  • Excellent fault finding and diagnostic skills.
  • Full clean driving licence  and happy to travel to different sites as part of your working week.